AI agents
An agent
for what you do.
The clinic gets appointment requests after it has closed. The restaurant gets bookings mid-service. An agent answers those messages for you, using your information, and passes on whatever it does not know.
Talk to an advisorExample · Law and accountancy firm
Monday, 08:15 · Client
What documents do I need for this year’s tax return?
Agent · On WhatsApp
Good morning. In your case there are four: withholding certificate, this quarter’s invoices, self-employed contribution receipts and the previous Modelo 130.
Hypothetical example. The reply is prepared from your own business information.
Three levels
How much you want it to decide alone.
- 01
Answers
Answers what is already written: opening hours, prices, terms. It only needs you to give it once.
- Answers with your data
- 02
Manages
Does something real in your systems: takes the appointment, notes the contact, sends the reminder.
- Takes the appointment and books it
- Sends reminders
- Plugs into your tools
- 03
Decides
Filters who deserves your time, prioritises and hands you the case prepared when a person is needed.
- Prioritises what is urgent
- Wins back the ones who went cold
What each level does.
| Feature | Answers | Manages | Decides |
|---|---|---|---|
| Answers with your data | Included | Included | Included |
| Takes the appointment and books it | Not included | Included | Included |
| Sends reminders | Not included | Included | Included |
| Plugs into your tools | Not included | Included | Included |
| Prioritises what is urgent | Not included | Not included | Included |
| Wins back the ones who went cold | Not included | Not included | Included |
The five trades.
Law and accountancy firms
Clinics and practices
Estate agents
Beauty salons
Restaurants and hotelsFrequently asked questions.
What exactly does a WhatsApp agent do?
It answers your customers’ messages using what you have given it: your prices, your opening hours, your terms. Depending on the plan, it also puts the appointment in your diary or separates what is urgent from what can wait. What it doesn’t know, it passes to you.
Does it replace someone on my team?
That isn’t the aim. It takes away the repetitive part, such as opening hours, prices and reminders, so that person can spend their time on what needs judgement.
What if the customer would rather talk to a person?
They ask and they are put through. The agent doesn’t insist and doesn’t pretend to be a person.
Can it get things wrong or make things up?
It can fail, like any new tool. That’s why it starts only with what you give it, and when it doesn’t know something it says so and passes it to you instead of making it up. Before it goes live, we test it with you.
What do I need to give it for it to work?
Your prices, your opening hours and the questions you get asked most. A PDF is fine. If you also want it to manage appointments, it needs access to your diary. If you have none of that written down, it has to be written first, and that part is yours because it’s your business.
Do I have to change my tools?
No. The agent connects to what you already use: your diary, your WhatsApp, your email. If it forced you to change system, the move would eat up the time you gain.
What if my trade isn’t on the list?
There are agents designed for firms, clinics, estate agents, beauty salons and restaurants, but the set-up is similar for all of them. Tell me what you do and I’ll tell you if it fits.
It can also work in your business.
If your trade is not on the list, tell me what you need to handle.
